Frequently Asked Questions
Getting Started
How long does onboarding take?
Most businesses can begin processing shortly after approval and completion of account setup.
Will switching processors interrupt my business?
Can I get a demo before signing up?
Yes. We’re happy to provide a platform walkthrough and answer any questions before you make a decision.
What types of businesses does PABTEK work with?
We support a wide range of industries, with a particular focus on growing businesses and merchants processing higher transaction volumes.
Why do businesses switch to PABTEK?
Businesses often switch to PABTEK to reduce processing costs, gain access to more advanced payment tools, and receive reliable 24/7 human support.
Pricing & Fees
How does PABTEK’s pricing work?
PABTEK offers customized pricing tailored to your business model, transaction volume, and payment types. This approach allows us to provide competitive, flexible rates designed to align with your specific needs—rather than relying on one-size-fits-all pricing.
How does PABTEK compare to providers like Stripe, PayPal, or Square?
Unlike flat-rate processors, PABTEK delivers tailored pricing, greater fee flexibility, seamless integrations, and personalized support. Our solutions are specifically designed for growing and higher-volume businesses that need more than a standard payment platform.
Are there any hidden fees?
No. We are committed to transparent pricing. All applicable fees are clearly outlined during onboarding, so you know exactly what to expect before activation.
Do you offer custom rate reviews?
Yes. We can review your current processing statements and highlight potential cost savings and efficiency improvements.
Are there monthly or setup fees?
Fees vary depending on your business setup and service requirements. Your full pricing structure will be clearly discussed and agreed upon before your account is activated.
Can I pass processing fees to my customers?
Where permitted by law, PABTEK offers flexible fee management options that may allow businesses to offset or pass along certain processing costs.
Payments & Features
What payment methods does PABTEK support?
PABTEK supports all major credit and debit cards, ACH and bank payments, recurring billing, invoice payments, and secure payment links.
Can I send invoices or payment links to customers?
Yes. You can easily generate and send secure payment links, hosted checkout pages, and digital invoices to streamline collections.
Does PABTEK support recurring billing?
Yes. Our platform supports subscription-based and recurring payment setups for businesses that bill customers on a scheduled basis.
Can I accept payments online and in person?
Yes. PABTEK provides both online and in-person payment solutions, allowing you to accept payments wherever your customers prefer to transact.
Integrations
Does PABTEK integrate with QuickBooks?
Yes. PABTEK integrates with QuickBooks and other leading accounting platforms to simplify reconciliation and financial reporting.
Can payments sync with my invoicing or accounting software?
Yes. Our integration options help automate payment tracking, reduce manual data entry, and improve overall efficiency.
Security & Compliance
Is PABTEK secure?
Yes. PABTEK uses bank-level encryption and secure infrastructure to safeguard all transaction data.
Are you PCI compliant?
Yes. Our systems adhere to PCI compliance standards to ensure the secure handling of payment information.
How is customer payment data protected?
Sensitive payment data is encrypted and tokenized to reduce fraud risk and protect customer information.
Support
Do you offer 24/7 support?
Yes. PABTEK provides 24/7 support to ensure assistance is available whenever you need it.
What is the difference between Basic and Premium 24/7 support?
Basic Support provides round-the-clock access for general technical and transaction-related assistance.
Premium Support includes priority response times and access to specialized support resources.
How can I contact support?
You can reach our support team 24/7 by email at [email protected].